Support
We're a small team and read every message.
Email us at support@motopass.net
Tell us which phone you use (iPhone or Android), the app version from Settings, and what happened. A screenshot helps a lot.
Common questions
My garage isn't syncing
Check that you're signed in under Settings ▸ Sync and that your phone is online. Changes made offline are kept and sent as soon as you're connected again. The Sync screen shows if anything is still waiting to be sent.
I forgot my password
Email us from the address you signed up with and we'll help you get back in.
I got a new phone
Install MotoPass and sign in with the same account. Your vehicles, photos and documents download automatically. If you didn't use an account, import the backup you exported from your old phone with Settings ▸ Import data.
How do I share a vehicle?
Open the vehicle, tap the ⋯ menu and choose People with access. Pick view-only or can-edit for each person. Only the owner can delete the vehicle or change who has access.
I sold my vehicle
Open the vehicle, tap the ⋯ menu and choose Transfer Ownership. The new owner receives it with its full history once they accept.
Smart scanning doesn't appear
AI scanning is off until you turn it on in Settings ▸ AI & Privacy. You can always type details by hand instead.
Your data
Read how we handle it in the privacy policy, or delete your account.