Your data
Delete your MotoPass account
This page explains how to delete your account and what happens to your data.
How to ask for deletion
- Send an email to support@motopass.net from the email address you use to sign in to MotoPass.
- Use the subject Delete my MotoPass account.
- We'll confirm by reply that the request came from you, then delete the account within 30 days, usually much sooner.
What is deleted
- Your account: email address, password and sign-in history.
- Your profile: name, photo, phone number, city and "about" text.
- Every vehicle you own on the server, with its records, trips, reminders, documents and photos.
- Your invitations and your access to vehicles others shared with you.
What is kept
- Vehicles you transferred to a new owner belong to them now and stay in their garage, including the ownership history that shows the hand-over.
- Server backups may hold your data for up to 14 more days until they expire and are overwritten.
- Server logs are kept for a short time for security, then deleted.
Your phone keeps its copy. Deleting your account doesn't remove the garage saved on your devices. To remove that too, delete the MotoPass app. If you'd like to keep your data, export a backup in Settings first.
Questions
Email support@motopass.net, or read the privacy policy.